Support
Need a hand? Email support@kaboombit.com and a real person will get back to you, usually within two working days.
Please tell us the email address your account uses and what happened. Don't include card details or anything about your child beyond what's needed.
Common questions
A movie didn't turn out right
AI-made movies can vary. You can delete it and make another. If a movie failed to finish, the credit goes back to your balance. If something looks wrong or unsuitable, email us and tell us which movie.
How do I restore my credits on a new phone or tablet?
Sign in with the same grown-up email, then open Grown-ups → Credits → Restore purchases.
How do I cancel a plan?
Plans are managed by Apple or Google. On iPhone or iPad: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments and subscriptions → Subscriptions. Cancelling keeps the credits you already have.
How do I get a refund?
Purchases go through Apple or Google, so refunds are requested from them: reportaproblem.apple.com for Apple, or Google Play's order history for Android. Email us too and we'll help where we can.
I forgot my grown-up PIN
Sign out and sign back in with your grown-up email to set a new PIN.
How do I delete our account and movies?
In the app, go to Grown-ups → Settings → Delete account. Or email support@kaboombit.com from the address you signed up with and we'll delete everything within 30 days. Deleting the account doesn't cancel a plan, so cancel that first.
Read our privacy policy and terms of use.